Refunds and Exchanges

Returns can be only be made within 14 days after the receipt of goods, in accordance with the EU law. Buyer is responsible for return shipping.


In the rare event that your order arrives damaged, please contact us immediately and provide pictures of the item. 


In the event that you provided the wrong address OR failed to collect your order, and your parcel bounces and is returned back to URWshop, please contact us. If you still want your order, additional postal charges at the current rate is apply. If you want a refund, your order is subject to 20% restocking fee. That means that 20% of the order and 100% of the shipping costs will not be refunded.